Jive Contact Center Pro: Take Your Contact Center in the Cloud

As an entrepreneur, you might be having an all-star staff operating in your customer support center, but are they offering all-star services to your customers? Hiring the right people isn’t enough. Deploying the right technology is also as essential to run a business successfully and stay ahead of the competition.

Jive support community has always been known to offer intelligent, scalable, and powerful solutions to businesses of all sizes. If you are looking for an advanced contact center solution for your business, you need to check out Jive’s recent release: Jive Contact Center Pro powered by in Contact.

jive community platform

Let’s take a look at the all-star features that Jive Contact Center Pro offers:

  • Multichannel Service: Phone is not the only medium, your customers use for communicating. You should also not restrain your support only to the phone. With multichannel service, your callers can now communicate through the medium that they find convenient. Jive Contact Center Pro allows you to engage with your customers via chat, email, fax, IVR, social media, and more such mediums.
  • Real-time and Historical Metrics: Real-time and historical data in dashboards allows you to capture a complete picture of your employees’ performance. You can generate custom reports with 110 possible metrics.
  • Integration with CRM: Serve your callers without switching back to different applications. With Jive’s Contact Center Pro integrated with leading business applications like Google, Zendesk, and Salesforce you can combine customer information in one place and streamline your services.
  • IVR: If you are willing to have a system that can offer services like connecting customers to the right service professionals and provide self-service for basic to complex issues, Jives Contact Center Pro’s IVR is the solution. With it, you can configure greetings, menus, call queues, call paths, and do much more.
  • Coaching: Contact Center training is often conducted “in the field,” i.e. live on the phone with real customers. As coaching tools become invaluable in these situations, Jive Contact Center Pro allows supervisors to monitor calls, barge into a call, and talk to the employee and/or the customer, depending on the situation.
  • Call Recording: For any contact center, call recording feature is a deal-breaker. It not only contributes to coaching and training but improves the quality of calls, verifies compliance with policy, and helps with resolving disputes. Jive Contact Center Pro offers flexible call recording settings that meet the demands of your organization and employees.
  • Mobile Options: You can keep up with the increased push of mobility by allowing employees to log into Jive Contact Center Pro and work, no matter where they are, i.e. home or any location outside the office.
  • Call Queues: Jive Contact Center Pro enables each department to have their own call queue and voicemail. With this, you can give priority to high-value customers, move them ahead of the queue, or route them to a special customer queue. It also offers a callback feature that allows your customers to request a return call, or leave a message in case wait time is too long for them and they aren’t willing to wait.

If you have such advanced features in your contact center, you can empower your team to deliver a great experience to your customers and convert them to followers and advocates.

3 Effective Ways to Build Backlinks with Content Marketing

Do you want high-quality backlinks that can really make your website rank high in organic search results? Of course, you do; and you also know that link building can be a risky game. Over the years, quality content has replaced traditional SEO strategies and now it goes hand-in-hand with SEO. So, to increase the visibility of your website, it is important to prioritize creating quality content, otherwise, link building and SEO will not work well for your business.

Quality Backlinks                                              Image credit: wish2web.nl

Therefore, before you start working on generating backlinks for your website, you need to work on your content marketing strategy. Following are the three essential steps to create quality content and build high authority backlinks:

Engage Your Community: It is essential to engage your community in order to get more backlinks for your website. You need to do more than responding to comments posted on your blog and social media accounts. For instance, get your community involved so that people are inclined to share content you post and help you earn more backlinks. This will also help people to remember your brand and products/services.

Use Directories to Submit Your Website’s Link: Submitting your website’s link to directories is an old link-building method that is used to boost your website’s ranking. Although, the technique is outdated, companies still follow it to improve their brand visibility and increase traffic to their websites. Also, chances of someone linking back to your content is quite high.

Submit Online Press Releases: Press releases may also have become obsolete, but some companies still use it to gain online visibility and credibility. It is one of the most effective ways to repurpose content and use for your company’s advantage. By posting an online press release, you are not only able to reach influential industry websites and generate backlinks for your website but also increase the probability of getting your content rank on the top in search engines.

Apart from the points outlined in this post, put a little more efforts into your link building tactics – follow Google’s guidelines, stay updated with the latest SEO trends, diversify your content, and closely monitor what your competitors are up to.

5 Reasons for Businesses to Invest in SEO

Nowadays, the internet has become the modern world’s lifeline. Most people have become so accustomed to the internet that some of their buying decisions are influenced by the information stored on the internet. Thanks to search engines that help visitors search for the information they need. The key to websites’ online success is SEO services that helps companies gain an online presence. As search engine has become the answer to each user query, the competition between all virtual service providers is running high.

SEO Services                                                   Image credit: crestinfotech.com
Here are the most compelling reasons why SEO is beneficial for online success of businesses:

Brand Awareness: Every company desires to keep their website on the top of search results. This is because keeping your website on the top of the results page increases your web presence and exposure. In addition to this, being on the first page for your targeted keywords helps visitors to associate your brand with those keywords and builds trust among them.

Cost Effective: SEO has changed over the years, but one thing that remains the same is its cost effectiveness and ability to deliver high returns. Because SEO can target active users who actively search for product or service like yours, it is known to be one of the best marketing strategies.

Website Traffic: When your website gets a higher ranking, it receives a high number of clicks and impressions that helps in increasing your website traffic. SEO services focus on optimizing meta descriptions, title tags, and inbound links that increases your website visibility on a search engine, thus promoting good website traffic. Healthy website traffic ensures that your website gets active participation from visitors and makes your website more popular.

ROI: One of the main benefits of SEO is that it provides trackable and measurable results for e-commerce as well as non-e-commerce websites, thus rendering a higher return on investment. SEO specialists are able to track almost every aspect of marketing strategies such as increase in traffic, ranking, conversions, etc.

Link Building: Link building is one of the most important SEO skills for internet marketing that drives the right traffic to your website and gets higher ranking in search engines. SEO also helps in getting links to your websites of various other companies to improve business networking.

One of the reasons why businesses don’t succeed is that they fail to bring online visibility to their brand, which is otherwise the most important aspect of online marketing. Therefore, they should avail the benefits of SEO by hiring an SEO specialist and maximize their online potential.